Return & Refund Policy
Last Updated: 2022.3.1
Thank you for shopping at Pafason
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have [10] calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Non-Returnable Items
The following items cannot be returned:
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[e.g., Gift cards, personalized/customized products, intimate or sanitary goods, perishable goods like food or flowers, digital products].
Please get in touch if you have questions or concerns about your specific item.
Return Process
To start a return, please contact us at https://www.pafason.com/pages/contact to request a Return Merchandise Authorization (RMA) number. Unauthorized returns (shipments without an RMA number) will not be accepted.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refunds
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Please note:
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Shipping costs are non-refundable.
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You will be responsible for paying for your own shipping costs for returning your item.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at https://www.pafason.com/pages/contact and send your item to: 36 South 18th Avenue Suite A Brighton CO 80601 United States
Contact Us
If you have any questions on how to return your item to us, contact us at [Your Contact Email].